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Legal
Terms and Conditions
Last updated: 2025
Introduction
These Terms and Conditions ("Terms") govern your access to and use of the website located at https://landairline.com (the "Website") and the ground transportation services offered by Land Airline ("Land Airline", "we", "us" or "our"). By accessing the Website, requesting a quote, making a reservation, or using any of our services, you ("you", "your", the "Client" or the "Passenger") agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or our services.
1. About Us
Land Airline is a luxury ground transportation provider based in Miami, Florida, operating nationwide through a combination of its own fleet and a carefully curated network of professional transportation partners. We offer chauffeur, black car and related ground transportation services, including airport transfers, port transfers, long distance travel, hourly service, event transportation and executive or private transportation.
2. Definitions
Services: the ground transportation and related services provided by Land Airline, whether performed with our own fleet or through our partner network. Reservation or Booking: a request for Services submitted through the Website, our booking system, phone, email or any other authorized channel, and confirmed by Land Airline. Partner or Affiliate: an independent, professional transportation provider engaged by Land Airline to perform Services under Land Airline standards. Booking System: the third party reservation platform (Moovs) used to place and manage certain Reservations.
3. Services
Land Airline provides professional ground transportation. Vehicle categories, passenger capacity and luggage capacity are described on the Website and may change without notice. Vehicle images and model references (for example "similar or better") are representative. The specific make, model, year and color of a vehicle may vary based on availability, provided the vehicle meets the reserved category and Land Airline standards. Certain Services may be performed by vetted Partners within our network. In all cases, Land Airline coordinates the operation and applies its service standards, and remains your point of contact.
4. Reservations and Booking
4.1 Reservations may be placed through the Website, our Booking System (Moovs), by phone at (786) 838-2705, by email at Info@landairline.com, or through other channels authorized by Land Airline. 4.2 A Reservation is not confirmed until you receive a confirmation from Land Airline or the Booking System. A quote alone does not constitute a confirmed Reservation. 4.3 You are responsible for providing complete and accurate booking information, including pickup and drop off locations, date and time, flight or vessel details where applicable, passenger count, luggage count, contact information, and any special requirements. Land Airline is not responsible for service failures, delays or additional charges caused by inaccurate or incomplete information. 4.4 Land Airline reserves the right to accept or decline any Reservation at its discretion, including where a request cannot be safely or lawfully fulfilled.
5. Pricing, Quotes and Payment
5.1 Prices and quotes are based on the information provided at the time of booking and on the requested vehicle category, route, duration and service type. 5.2 Quotes may be subject to change if trip details change, including additional stops, waiting time, route changes, extended duration, additional passengers or luggage beyond the reserved capacity, tolls, parking, airport fees, or other charges reasonably incurred in performing the Service. 5.3 Accepted payment methods and any deposit requirements are as displayed at booking or as communicated by Land Airline. 5.4 Applicable taxes, surcharges, tolls, parking and airport fees may be added to the final price where applicable.
6. Cancellations, Changes and No-Shows
6.1 Cancellations: Cancellations must be made through an authorized channel and as early as possible. Cancellations or changes made close to the scheduled pickup time may be subject to a cancellation fee. Cancellation terms may vary by service type and are communicated at the time of booking. 6.2 Changes: Requested changes to a confirmed Reservation are subject to availability and may affect the price. We will make reasonable efforts to accommodate changes. 6.3 No-Shows: If the Passenger fails to appear at the designated pickup location within the applicable wait time and does not contact Land Airline, the Reservation may be treated as a no-show and may be charged in full.
7. Wait Time and Delays
7.1 Standard pickups: A complimentary grace period is provided at the scheduled pickup time. Waiting time beyond the grace period may be billed at the applicable rate. 7.2 Airport pickups: For airport arrivals, a complimentary grace period is provided from the actual flight landing time to allow for deplaning and baggage claim. Additional waiting time may be billed at the applicable rate. 7.3 Land Airline monitors flight information where flight details are provided, but is not responsible for delays, cancellations or schedule changes caused by airlines, ports, third parties or conditions beyond our control.
8. Passenger Responsibilities and Conduct
8.1 Passengers must comply with all applicable laws and with the reasonable instructions of the chauffeur, including the use of seat belts. 8.2 The number of passengers and amount of luggage must not exceed the reserved vehicle's capacity. Land Airline may decline to transport passengers or luggage in excess of a vehicle's safe and lawful capacity. 8.3 Smoking and the use of illegal substances are prohibited in all vehicles. Consumption of alcohol is only permitted where lawful and expressly authorized. 8.4 The Client is responsible for any damage to a vehicle caused by the Passenger or members of the Passenger's party beyond normal use. Cleaning and repair charges may apply and are billed at actual cost. 8.5 Land Airline reserves the right to refuse or terminate service, without refund, in cases of unlawful, unsafe, abusive or disruptive behavior, or where the safety of the Passenger, the chauffeur or others is at risk.
9. Luggage
Passengers are responsible for their luggage and personal belongings. Luggage allowances correspond to the reserved vehicle category as described on the Website. Oversized or excess luggage must be disclosed at booking and may require a larger vehicle at additional cost.
10. Child Safety
Passengers traveling with children are responsible for informing Land Airline at the time of booking and for complying with applicable child restraint and car seat laws.
11. Service Through the Partner Network
Some Services may be fulfilled by independent Partners operating under Land Airline standards and coordination. While Land Airline selects and coordinates its Partners with care, Partners are independent contractors. Nothing in these Terms creates an employment, agency or joint venture relationship between Land Airline and any Partner beyond the coordination of Services.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, Land Airline is not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, missed flights, missed connections, missed events or lost business opportunities, arising out of or related to the Services or the use of the Website. 12.2 Land Airline is not responsible for delays or failures to perform caused by conditions beyond our reasonable control, including those described in Section 13 (Force Majeure). 12.3 To the maximum extent permitted by law, Land Airline's total liability arising out of or related to any Service shall not exceed the amount paid by the Client for that specific Service. 12.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
13. Force Majeure
Land Airline is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, severe weather, natural disasters, traffic conditions, road closures, accidents, strikes, labor disputes, civil unrest, government actions, airport or port delays, mechanical failure, utility or network failures, or public health emergencies.
14. Insurance
Land Airline and its Partners maintain commercial insurance as required by applicable law for the operation of their services.
15. Lost and Found
Land Airline is not responsible for personal property left in a vehicle. If items are found, we will make reasonable efforts to return them.
16. Communications and Text Messaging (SMS and WhatsApp) Consent
16.1 By providing your phone number to Land Airline, including through the Website, the Booking System, phone, email or messaging platforms, you consent to receive communications from us related to your Reservations and Services. These may include calls and text messages (SMS and MMS) and messages through platforms such as WhatsApp Business, sent manually or through automated systems, for purposes such as booking confirmations, dispatch and chauffeur coordination, service updates and customer support. 16.2 Where you separately opt in, you may also receive promotional or marketing messages. Consent to receive marketing messages is not a condition of purchasing any Service. 16.3 Message frequency varies depending on your interactions and Reservations. Message and data rates may apply according to your mobile carrier plan. 16.4 Opt out: You may opt out of text messages at any time by replying STOP to any message. You may reply HELP for assistance. Opting out of transactional messages related to an active Reservation may affect our ability to coordinate your Service. 16.5 Privacy of mobile information: Mobile information and text messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help us deliver messaging and fulfill Services, solely for those purposes. 16.6 Your use of the Services and communications is also governed by our Privacy Policy.
17. Privacy
Your use of the Website and Services is subject to our Privacy Policy, available at https://landairline.com/privacy-policy/, which explains how we collect, use, store and protect your information.
18. Intellectual Property
All content on the Website, including text, graphics, logos, images, icons and design, is the property of Land Airline or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute or create derivative works from any content without prior written permission from Land Airline.
19. Third Party Services and Links
The Website may use or link to third party services, including the Moovs Booking System and third party platforms. Land Airline is not responsible for the content, policies or practices of third party services, which are governed by their own terms.
20. Modifications to These Terms
Land Airline may update or modify these Terms at any time. Changes are effective when posted on the Website. Your continued use of the Website or Services after changes are posted constitutes acceptance of the revised Terms.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, unless otherwise agreed in writing.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
23. Entire Agreement
These Terms, together with the Privacy Policy and any Reservation specific terms, constitute the entire agreement between you and Land Airline regarding the Website and Services, and supersede any prior agreements on the same subject matter.
24. Contact
For questions about these Terms or our Services, contact us: Land Airline, Miami, Florida. Email: Info@landairline.com. Phone: (786) 838-2705. Hours: Monday to Sunday, 24 hours. For bookings, please use the Book Now option on the Website. For corporate and business inquiries, please contact us through the details above.